FAQ

We partner only with verified employers who issue genuine work permits/contracts.

We explain our refund guarantee: if your visa is rejected solely due to errors in documents we provided, you get a full refund. If rejection stems from missing or incorrect personal documents or interview issues, refunds do not apply.

You can ask to speak with past placed candidates or see testimonials (with their consent) to reassure yourself.

After each payment, you receive an official receipt from us, referencing the service agreement.

Service Fee: Covers our work in liaising with the employer, preparing and submitting official documents for your work permit, and guiding you through the visa process. This is usually paid in two installments (first when we submit your permit application, second after permit approval).

Applicant-Paid Extras: Embassy/VFS fees, travel insurance, dummy flight reservation for visa application, DHL/courier for original documents if needed, and your actual airfare.

We provide a clear breakdown of all costs upfront, so you know exactly what to expect. Always request a written invoice and payment schedule.

Passport Copy: Clear scan of your data page. Ensure your passport is valid for at least the required period (often 6+ months beyond intended entry).

Resume/CV & Photos: Updated CV; passport-style photos if requested.

Educational Certificates/Diplomas: Some roles require apostilled certificates and translations (e.g., “diploma with apostille translated to Serbian”). We will guide you on how to obtain apostille and certified translations.

IDs or Previous Visa Copies: If asked, supply clear copies.

Other Role-Specific Documents: Language certificates, professional licenses, medical certificates (if required).

We give you a precise checklist per vacancy and explain step-by-step how to get apostille or translation services in your country.

Screening & Interview: Usually 1–2 weeks after you submit documents.

Work-Permit Processing: Depends on country: e.g., Czech construction ~2–4 weeks; Serbia ~1–2 months; Slovakia ~1–2 months; Northern Cyprus ~30–45 days; Poland ~2–4 months.

Visa Appointment Availability: Varies by embassy/VFS workload; it could be weeks before a slot opens.

Visa Decision: After interview, typically 2–6 weeks, but may be longer in busy seasons.

Total Time: Anywhere from 1.5 months (for fast-track roles) up to 4 months or more. We give you estimated timelines per vacancy and keep you informed of delays or changes.

Pre-Departure: Guidance on packing (climate-appropriate clothing, essential documents), local culture tips, how to access money abroad, emergency contacts in the destination.

Airport & Arrival: If included in your package, we arrange airport pickup and initial accommodation check-in. We share local contact details (e.g., HR or local coordinator).

Onboarding Support: Clarify your first-day schedule, orientation processes, how to register locally if required, open a bank account (if needed), and access healthcare.

Post-Arrival: We remain available for questions (e.g., if something unexpected arises, or you need advice on local SIM cards, transport, or adapting to the work environment).

Many entry-level roles (factory, construction, hospitality where English or common language is sufficient) do not require fluency in the local language.

For roles where local language helps, we inform you upfront and may recommend basic language-learning resources. Some employers offer language classes or buddy systems on arrival.

We clarify in each job advert the expected language proficiency and whether on-the-job language support is available.

Payment Method: Salaries are typically paid in the destination country’s currency via local bank account or a payroll system. We explain how to open a local bank account (if needed) or alternative payment arrangements.

Frequency: Most roles pay monthly; some may include overtime calculations.

Remittance: We can guide you on cost-effective ways to send money home (legal remittance services, digital platforms). We may share partner recommendations but you choose the service.

Salary Expectations: We clarify deductions (e.g., taxes, insurance premiums) so you understand net pay vs. gross salary.

Accommodation: Often shared rooms (e.g., 4 per 2-room suite for hospitality roles, dormitory-style for factory or construction camps). We specify room occupancy, facilities (kitchen, bathroom), and location relative to workplace.

Meals: Sometimes provided (e.g., hospitality roles include 3 meals/day), other times self-catered (e.g., Czech construction: “food self”). We clarify what to budget for food when it is self-funded.

Transport: If included, we arrange transport between accommodation and work site. If not, we explain local transport options or costs.

Utilities & Internet: We inform if utilities/internet are included or share guidelines on typical costs.

Safety & Hygiene: We describe typical living conditions, emphasize that accommodations meet local regulations. If possible, share photos or descriptions of similar accommodations.

Medical & Health Insurance: Many packages include basic insurance. We specify what the insurance covers (e.g., local clinic visits, emergency care) and any co-pays.

Emergency Procedures: We explain how to access medical care locally, whom to contact (employer’s HR or local coordinator), and any emergency hotlines.

Workplace Safety: Employers must follow local labor and safety regulations. We confirm that the employer provides necessary safety gear/training (e.g., “working clothes provided,” site safety training).

Support: If an incident occurs, we remain a point of contact to assist with insurance claims or liaising with employer.

Renewal Options: Many work permits are renewable (e.g., 6+6 months in Serbia, 1-year renewable in Slovakia). We explain how to apply for renewal and any costs involved. Often times, you will only need to pay for visa renewals which you will have to pay directly to the embassy or the VFS.

Return Home or Next Placement: If you choose not to renew, we can guide you on repatriation arrangements and, if desired, explore other vacancies in different countries.

Experience Value: Working abroad adds to your CV; you can leverage this experience for future opportunities. We can provide reference letters or employment verification for future applications.

Dependent Visas: Some countries allow dependent visas or family accompaniment; others do not for certain job categories. We clarify for each vacancy whether dependents are allowed, what additional costs/processes apply, and typical timelines.

Financial Requirements: Bringing dependents often requires proof of additional funds. We explain these requirements if applicable, though many entry-level roles target single applicants initially.

Cancellation & Refund Terms: These are set out in the service agreement. If you withdraw before permit submission, partial refunds may apply depending on incurred costs. After permit submission, refunds are generally not available because fees have been committed to employers or authorities.

Postponement: If timelines shift and the employer allows, you might defer to a later intake; additional fees could apply. We discuss case by case.

Document Checklist: We give you a clear list: appointment letter, work-permit copy, employment contract, travel reservation, insurance proof, proof of accommodation, financial proof (if required).

Mock Q&A Guidance: Provide sample questions: e.g., “What is your job in [country]?”, “Who is your employer?”, “Where will you live?”, “How will you support yourself?” We coach you to answer honestly and confidently.

Interview Etiquette: Advice on dress code, punctuality, polite communication. We stress honesty and clarity.

No Guarantees: We prepare you thoroughly, but final decision rests with the consular officer. If the officer perceives lack of genuine intent, they may refuse the visa.

Alternatives: If possible, you may apply via a neighboring country’s embassy/VFS, subject to local rules. We monitor embassy statuses and inform you.

Flexibility: You must be willing to travel for your appointment if required. We advise on additional costs (travel, accommodation) so you can decide if it’s feasible.

Monitoring: We update you on available slots and help you secure the earliest possible appointment once your permit is ready.

Basic Orientation: We provide tips on local customs, common workplace norms, communication styles, and any cultural considerations (e.g., greetings, work etiquette).

Language Tips: Recommend basic language phrases or resources if useful.

Support Network: If available, we connect you with peer groups or past candidates in the same location so you can ask questions before departure.

Ongoing Advice: We remain available to answer culture-related questions once you arrive.

Secure Storage: We store your documents (passport scans, certificates) in encrypted systems with restricted access.

Limited Sharing: We share your data only with the employer, embassy/VFS, translation/apostille services, or insurance providers as needed.

Privacy Compliance: We comply with GDPR and relevant data protection laws; we inform you about data retention periods and your rights to access or delete personal data after completion.

Employment Rights: Rights vary by country. We explain basic local labor laws (e.g., working hours limits, minimum wage, overtime pay, leave entitlement). We encourage you to familiarize yourself with local workers’ rights and union options (if relevant).

Contract Terms: Always read your employment contract before departure; it should specify salary, working hours, probation period, termination conditions, and benefits. We ensure you have and understand the contract before any payment.

Support Channels: We advise on who to contact if you face issues at work (e.g., employer HR, local consulate or embassy, or our agency as liaison). We remain a point of contact for legitimate concerns.

Initial Payment Arrangements: Some employers may arrange a temporary payment method or hold salary until you open a local bank account. We guide you on how to open an account quickly upon arrival.

Remittance: We advise on sending money home from local banks or money transfer services; you choose the method that suits you best.

Food Costs: If meals aren’t provided, we give estimates of typical grocery or dining costs in the host country.

Transport & Utilities: If transport to work is not included, we explain local transport options and costs. For utilities or shared accommodation chores/supplies, we clarify any expected contributions.

Communication: Cost of local SIM/data plans.

Emergency Fund: We recommend keeping some savings for unforeseen expenses or emergencies.

Renewals: If the employer and local regulations allow, work permits can often be renewed (e.g., extend another 6 months or 1 year). We explain renewal procedures and timing.

Internal Transfers: If you wish to switch roles within the same employer, you may discuss this with them directly; any change in job role may require official permit amendment. We can advise on how to approach such requests.

New Opportunities: After gaining experience abroad, you might seek other roles or countries. We can counsel you on future possibilities, but new applications usually require new fees and processes.